Shipping policy

SHIPPING POLICY

Last updated: August 20, 2026

WeBuyPoolSupplies purchases qualifying pool equipment from individuals and businesses throughout the United States. This policy explains how shipping is handled after we accept an offer.

DO NOT SHIP EQUIPMENT BEFORE APPROVAL

Do not ship or arrange transportation until you have received written confirmation and shipping instructions from WeBuyPoolSupplies. Unapproved shipments may be refused and may not qualify for reimbursement.

PREPAID SHIPPING

For accepted purchases, WeBuyPoolSupplies will generally provide a prepaid shipping label, arrange a carrier pickup, or coordinate freight transportation. We cover only the shipping method and charges approved by us in writing. Unauthorized shipping upgrades, packing services, storage charges, address-correction fees, or other additional costs may not be reimbursed.

PACKAGING RESPONSIBILITIES

Sellers are responsible for packaging equipment safely and following any instructions we provide. Equipment must be properly drained, cleaned when necessary, protected from damage, and free of prohibited or hazardous materials.

For freight shipments, items may need to be secured to a pallet and prepared according to carrier requirements. Accurate dimensions, weight, quantity, and pickup information must be provided. Incorrect information or missed pickup appointments may delay or change the shipping arrangement.

TRANSIT AND INSPECTION

Delivery times vary depending on the equipment, location, carrier, and shipping method. Receipt of a shipment does not constitute final acceptance. We may inspect the equipment to confirm that its identity, quantity, condition, and completeness match the information provided with the quote request.

If equipment is materially different from its description, has undisclosed damage, is missing components, or cannot be verified, we may revise or withdraw the offer and coordinate appropriate next steps with the seller.

PAYMENT

Payment is issued according to the accepted offer after any required verification has been completed. Payment timing may be affected by shipping delays, incomplete information, inspection issues, or differences between the submitted description and the equipment received.

DAMAGE OR LOSS

If a shipment appears lost or damaged, contact WeBuyPoolSupplies promptly and retain all packaging materials. Photos and other documentation may be required for a carrier claim. Improper or insufficient packaging may affect the claim or purchase offer.

SHIPPING AVAILABILITY

Prepaid parcel or freight shipping is available for many accepted purchases, but availability depends on the equipment, quantity, condition, weight, dimensions, pickup location, and carrier coverage. Shipping arrangements are confirmed individually for each accepted offer.

QUESTIONS

For questions about an approved shipment, please contact us through the Contact page on WeBuyPoolSupplies.com.